{"id":2082,"date":"2025-03-04T18:29:51","date_gmt":"2025-03-04T09:29:51","guid":{"rendered":"https:\/\/cityjack.live\/?post_type=sp_accordion_faqs&#038;p=2082"},"modified":"2025-03-04T18:39:06","modified_gmt":"2025-03-04T09:39:06","slug":"faq","status":"publish","type":"sp_accordion_faqs","link":"https:\/\/cityjack.live\/en\/sp_accordion_faqs\/faq\/","title":{"rendered":"Frequently Asked Questions Q&amp;A"},"content":{"rendered":"<div ><style>#sp-ea-2085 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-2085.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-2085.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-2085.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-2085.sp-easy-accordion>.sp-ea-single {background: #eeeeee;}#sp-ea-2085.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1741080684\"><div id=\"sp-ea-2085\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20850\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20850\" aria-controls=\"collapse20850\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Application for live performance (planning)<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20850\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20850\"> <div class=\"ea-body\"><p>Please contact us using the form at the URL below.<\/p><p><a href=\"https:\/\/cityjack.live\/en\/request\/\">https:\/\/cityjack.live\/request\/<\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20851\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20851\" aria-controls=\"collapse20851\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I want to book an event<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20851\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20851\"> <div class=\"ea-body\"><p>If you select &quot;Event booking&quot; from the LINE app, each event will appear, so slide sideways to select the appropriate event and proceed.<\/p><p>If you are booking from the website, go to the &quot;Live Information&quot; page, select the event in question, fill in the necessary information on the ticket information email form, and submit it.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20852\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20852\" aria-controls=\"collapse20852\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What should I do after booking an event?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20852\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20852\"> <div class=\"ea-body\"><p>On the day of your visit, please tell us your name at the reception desk and payment will be made in cash.<br \/>When you enter, please secure your seat and then order your drinks.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20853\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20853\" aria-controls=\"collapse20853\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I cancel the event?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20853\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20853\"> <div class=\"ea-body\"><p>Yes, it is possible.<br \/>If you are using the LINE app, select &quot;Confirm Reservation&quot; and then &quot;Cancel Reservation&quot; to proceed.<\/p><p>If you are booking via the website, please fill out and submit the necessary information on the &quot;Cancellation Request&quot; page in the event reservation menu.<br \/>There will be no cancellation fee.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20854\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20854\" aria-controls=\"collapse20854\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I change the number of people in my reservation?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20854\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20854\"> <div class=\"ea-body\"><p>Yes, it is possible.<br \/>If you made a reservation via the LINE app, please cancel it and make a reservation again.<br \/>*Due to the system used to count the number of people accurately, we do not accept applications via LINE messages.<\/p><p>If you would like to make a reservation via our website, please contact us via our inquiry form or by phone.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20855\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20855\" aria-controls=\"collapse20855\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When should I pay for meals?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20855\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20855\"> <div class=\"ea-body\"><p>During normal business hours, please pay when you leave.<br \/>Cash, credit cards and various electronic payments are accepted.<\/p><p>During the event, payment will be made on a cash-on-delivery basis for each order.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20856\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20856\" aria-controls=\"collapse20856\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I use a credit card?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20856\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20856\"> <div class=\"ea-body\"><p>Yes, it is possible.<br \/>It can be used to pay for food and drink consumed on the day, and for merchandise purchases.<br \/>However, the event will be cash only.<\/p><p>Credit card<br \/>JCB, DISCOVER, UC, AMERICAN EXPRESS, DINERS, VISA, SAISON, MasterCard, DC, MUFG, UFJ, NICOS, ORICO, OMC, UnionPay<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20857\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20857\" aria-controls=\"collapse20857\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I pay with electronic money or QR codes?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20857\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20857\"> <div class=\"ea-body\"><p>Yes, only during normal business hours.<br \/>Please note that the event is cash only.<\/p><p>Electronic Money<br \/>Suica, Pasmo, Rakuten Edy, ID, QUICPay<\/p><p>QR code payment<br \/>PayPay, Rakuten Pay, dPayment, LINE Pay, au Pay, Mercari Pay, WeChat Pay, Alipay<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20858\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20858\" aria-controls=\"collapse20858\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is there parking available?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20858\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20858\"> <div class=\"ea-body\"><p>there is no.<br \/>There are several hourly parking lots (coin parking) in the surrounding area, so please feel free to use them.<\/p><p><strong>\u25bcGoogle Maps URL<\/strong><\/p><p><strong>Hotel Miyahira Paid Affiliated Parking Lot<\/strong> *1 minute walk<br \/>100 yen per hour \/ Capacity: 20 cars<br \/><a href=\"https:\/\/maps.app.goo.gl\/avek8s9yebwg2q9eA\" target=\"_blank\" rel=\"noopener\">https:\/\/maps.app.goo.gl\/avek8s9yebwg2q9eA<\/a><\/p><p><strong>Ishigaki Port Remote Island Terminal No.1 Parking Lot<\/strong> *3 minute walk<br \/>Capacity: 78 cars<br \/><a href=\"https:\/\/maps.app.goo.gl\/dc77ZrzVX3wNpM6r6\" target=\"_blank\" rel=\"noopener\">https:\/\/maps.app.goo.gl\/dc77ZrzVX3wNpM6r6<\/a><\/p><p><strong>Ishigakijima Remote Island Terminal 2 Temporary Parking Lot<\/strong> *5 minute walk<br \/>Capacity: 170 cars<br \/><a href=\"https:\/\/maps.app.goo.gl\/gdWZvJd8sSgWPXfo8\" target=\"_blank\" rel=\"noopener\">https:\/\/maps.app.goo.gl\/gdWZvJd8sSgWPXfo8<\/a><\/p><p><strong>Shin-Ei Park East Parking Lot<\/strong> *8 minutes on foot<br \/>8:00-20:00 200 yen for the first hour, 50 yen for every 30 minutes thereafter<br \/>20:00 to 8:00 the next morning: 50 yen per hour<br \/>Capacity: 59 cars<br \/><a href=\"https:\/\/maps.app.goo.gl\/6YZ9HYUd76NGSuzb9\" target=\"_blank\" rel=\"noopener\">https:\/\/maps.app.goo.gl\/6YZ9HYUd76NGSuzb9<\/a><\/p><p>Kuramoto Parking Lot *10 minutes walk<br \/><a href=\"https:\/\/maps.app.goo.gl\/96HcyCj5RDimifFo6\" target=\"_blank\" rel=\"noopener\">https:\/\/maps.app.goo.gl\/96HcyCj5RDimifFo6<\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20859\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20859\" aria-controls=\"collapse20859\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I enter the store in a wheelchair?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse20859\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-20859\"> <div class=\"ea-body\"><p>Yes, it is possible.<br \/>When you arrive, please use the elevator on the 1st floor.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-208510\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse208510\" aria-controls=\"collapse208510\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I smoke?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse208510\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-208510\"> <div class=\"ea-body\"><p>Smoking is permitted in our store.<br \/>However, smoking is prohibited at all venues during events.<br \/>Please use the standing ashtrays located next to the entrance door, on the upper stairs, and near the 1st floor sign.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-208511\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse208511\" aria-controls=\"collapse208511\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I issue a receipt for food and drink charges paid on the day of the performance?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse208511\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-208511\"> <div class=\"ea-body\"><p>Yes, it is possible.<br \/>After paying, please ask a staff member in the store to issue you a receipt for your food and drink charges.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-208512\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse208512\" aria-controls=\"collapse208512\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I would like to send flowers to a stand or dressing room.<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse208512\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-208512\"> <div class=\"ea-body\"><p>You can pick up your ticket at the store, but availability will vary depending on the performance.<\/p><p>Delivery address: \u3012907-0012<br \/>8-12 2F Misakicho, Ishigaki City, Okinawa Prefecture<br \/>To: CITY JACK<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-208513\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse208513\" aria-controls=\"collapse208513\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I enter if I show up to the venue on the day without making a reservation?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse208513\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-208513\"> <div class=\"ea-body\"><p>After the doors open on the day, if there are any available seats you can register at the store and enter.<\/p><p>Tickets can be purchased online up until one hour before the doors for each stage open on the day of the performance, so please check the reservation status on the website.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-208514\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse208514\" aria-controls=\"collapse208514\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are there dressing rooms for performers?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse208514\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-208514\"> <div class=\"ea-body\"><p>Room 303 on the 3rd floor (1LDK) will be the dressing room.<br \/>There is a space next to the counter where one person can change clothes. This space can fit about 10 guitar cases, so please feel free to use it.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-208515\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse208515\" aria-controls=\"collapse208515\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I borrow an instrument?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse208515\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-208515\"> <div class=\"ea-body\"><ul><li>Electric guitar<\/li><li>Bass guitar<\/li><li>Folk guitar<\/li><li>Classical Guitar<\/li><li>Acoustic guitar<\/li><li>banjo<\/li><li>Sanshin<\/li><li>keyboard<\/li><li>Grand Piano<\/li><li>Drum set<\/li><\/ul><p>We have them available. Please feel free to use them.<\/p><p>*Please contact us if you would like to bring along musical instruments, amplifier equipment, cables, etc. Rental fees will apply.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-208516\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse208516\" aria-controls=\"collapse208516\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How to enter Uta wa Night<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse208516\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-208516\"> <div class=\"ea-body\"><p>If you would like to perform at &quot;Uta wa Night,&quot; an open mic event that opens the stage to the public once a month, please let us know via the LINE open chat at the URL below.<br \/>*You can participate anonymously on LINE.<\/p><p><a href=\"https:\/\/bit.ly\/3VqSmBi\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/3VqSmBi<\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-208517\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse208517\" aria-controls=\"collapse208517\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> About exclusive reservations<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse208517\" data-parent=\"#sp-ea-2085\" role=\"region\" aria-labelledby=\"ea-header-208517\"> <div class=\"ea-body\"><p>We are currently accepting reservations for wedding receptions, private parties, year-end and New Year parties, etc. Please contact us for inquiries regarding live performances and band performances that are difficult to hold at other venues, karaoke, slideshows of photos taken on a large screen and 10 monitors, and YouTube live streaming.<\/p><p>We will discuss your budget with you.<br \/>Please contact us using the email form below or by phone.<br \/>\u25bcInquiry form<br \/><a href=\"https:\/\/cityjack.live\/en\/company\/\" target=\"_blank\" rel=\"noopener\">https:\/\/cityjack.live\/company\/<\/a><\/p><p>Music&amp;Pub CITY JACK<br \/>8-12 2F Misakicho, Ishigaki City, Okinawa Prefecture<br \/>TEL 0980-88-6689<br \/>Mobile 090-8416-9911<br \/>Representative Hiroki Ishigaki<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<p><\/p>","protected":false},"featured_media":0,"template":"","class_list":["post-2082","sp_accordion_faqs","type-sp_accordion_faqs","status-publish","hentry"],"aioseo_notices":[],"featured_media_urls":[],"_links":{"self":[{"href":"https:\/\/cityjack.live\/en\/wp-json\/wp\/v2\/sp_accordion_faqs\/2082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cityjack.live\/en\/wp-json\/wp\/v2\/sp_accordion_faqs"}],"about":[{"href":"https:\/\/cityjack.live\/en\/wp-json\/wp\/v2\/types\/sp_accordion_faqs"}],"version-history":[{"count":3,"href":"https:\/\/cityjack.live\/en\/wp-json\/wp\/v2\/sp_accordion_faqs\/2082\/revisions"}],"predecessor-version":[{"id":2087,"href":"https:\/\/cityjack.live\/en\/wp-json\/wp\/v2\/sp_accordion_faqs\/2082\/revisions\/2087"}],"wp:attachment":[{"href":"https:\/\/cityjack.live\/en\/wp-json\/wp\/v2\/media?parent=2082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}