Frequently Asked Questions Q&A

Please contact us using the form at the URL below.

https://cityjack.live/request/

If you select "Event booking" from the LINE app, each event will appear, so slide sideways to select the appropriate event and proceed.

If you are booking from the website, go to the "Live Information" page, select the event in question, fill in the necessary information on the ticket information email form, and submit it.

On the day of your visit, please tell us your name at the reception desk and payment will be made in cash.
When you enter, please secure your seat and then order your drinks.

Yes, it is possible.
If you are using the LINE app, select "Confirm Reservation" and then "Cancel Reservation" to proceed.

If you are booking via the website, please fill out and submit the necessary information on the "Cancellation Request" page in the event reservation menu.
There will be no cancellation fee.

Yes, it is possible.
If you made a reservation via the LINE app, please cancel it and make a reservation again.
*Due to the system used to count the number of people accurately, we do not accept applications via LINE messages.

If you would like to make a reservation via our website, please contact us via our inquiry form or by phone.

After the doors open on the day, if there are any available seats you can register at the store and enter.

Tickets can be purchased online up until one hour before the doors for each stage open on the day of the performance, so please check the reservation status on the website.

We are currently accepting reservations for wedding receptions, private parties, year-end and New Year parties, etc. Please contact us for inquiries regarding live performances and band performances that are difficult to hold at other venues, karaoke, slideshows of photos taken on a large screen and 10 monitors, and YouTube live streaming.

We will discuss your budget with you.
Please contact us using the email form below, or visit our store in person for a consultation.
▼Inquiry form
https://cityjack.live/company/

Music&Pub CITY JACK
8-12 2F Misakicho, Ishigaki City, Okinawa Prefecture
TEL 0980-88-6689
Mobile 090-8416-9911
Representative Hiroki Ishigaki

During normal business hours, please pay when you leave.
Cash, credit cards and various electronic payments are accepted.

During the event, payment will be made on a cash-on-delivery basis for each order.

Yes, it is possible.
We also accept electronic money and QR code payments.
It can be used to pay for food and drink consumed on the day, and for merchandise purchases.

• Credit cards: Supports magnetic stripe card swiping, IC card insertion, and contactless payment.
• Electronic money: Transportation IC cards and various other electronic money services are accepted.
• QR code payment: Supports over 30 brands, including PayPay.

Yes, only during normal business hours.
Please note that the event is cash only.

Electronic Money
Suica, Pasmo, Rakuten Edy, ID, QUICPay

QR code payment
PayPay, Rakuten Pay, dPayment, LINE Pay, au Pay, Mercari Pay, WeChat Pay, Alipay

there is no.
There are several hourly parking lots (coin parking) in the surrounding area, so please feel free to use them.
*You can temporarily park in front of the store while equipment is being loaded and unloaded.

▼Google Maps URL

Hotel Miyahira Paid Affiliated Parking Lot *1 minute walk
100 yen per hour / Capacity: 20 cars
https://maps.app.goo.gl/avek8s9yebwg2q9eA

Ishigaki Port Remote Island Terminal No.1 Parking Lot *3 minute walk
Capacity: 78 cars
https://maps.app.goo.gl/dc77ZrzVX3wNpM6r6

Ishigakijima Remote Island Terminal 2 Temporary Parking Lot *5 minute walk
Capacity: 170 cars
https://maps.app.goo.gl/gdWZvJd8sSgWPXfo8

Shin-Ei Park East Parking Lot *8 minutes on foot
8:00-20:00 200 yen for the first hour, 50 yen for every 30 minutes thereafter
20:00 to 8:00 the next morning: 50 yen per hour
Capacity: 59 cars
https://maps.app.goo.gl/6YZ9HYUd76NGSuzb9

Kuramoto Parking Lot *10 minutes walk
https://maps.app.goo.gl/96HcyCj5RDimifFo6

During regular business hours, we offer Margherita pizza, dumplings, edamame, a basket of sweets, chocolate, mixed nuts, pistachios, and popcorn.

It's generally not available during events.
Occasionally, vendors will come around to your table selling various side dishes for 500 yen each, so please feel free to take advantage of that. (They are often closed on Sundays.)

Yes, it is possible.
When you arrive, please use the elevator on the 1st floor.

Smoking is permitted in our store.
However, smoking is prohibited at all venues during events.
Please use the standing ashtrays located next to the entrance door, near the stairs upstairs, and near the sign on the first floor.

Yes, it is possible.
After paying, please ask a staff member in the store to issue you a receipt for your food and drink charges.

If you would like to perform at "Uta wa Night," an open mic event that opens the stage to the public once a month, please let us know via the LINE open chat at the URL below.

*You can participate anonymously on LINE.
https://line.me/ti/g2/VdCXCpnDgp09TuG9Dk8h2qFNaJsUwfoBnYMt_w

About Uta wa Night:
Beginners welcome! Professionals, amateurs, and all genres welcome.
Two pieces to be performed (approximately 10-15 minutes each), excluding transitions.
Cover songs / Instrumentals / DJing / Recitation / Dance and more are all OK.
Singing using karaoke equipment is not permitted (original songs are allowed).
*Performers will pay 2,000 yen per person for unlimited drinks (1,000 yen for those who do not drink alcohol).

Yes. Room 303 on the 3rd floor (1LDK) will be your dressing room.
The apartment includes a lighted mirror, a full-length mirror, a hairdryer, a metal rack for luggage, a sofa bed, a refrigerator, a microwave, an air conditioner, a fan, and an ashtray stand on the balcony.
The rooms are equipped with bidet toilets, baths, and Wi-Fi.
We've also installed a monitor that allows you to view the stage on four screens, making it easy to keep track of when each performer is on stage.
Security cameras are in operation as a measure against theft in the dressing rooms, but it is possible to turn them off.
Additionally, locking and unlocking the door is done using a card. We can provide one card for each member.

There is a space next to the counter where one person can change clothes. This space can fit about 10 guitar cases, so please feel free to use it.

• Electric guitar
• Bass guitar
• Folk guitar
• Classical Guitar
• Acoustic guitar
• ukulele
• Sanshin
• Ichigoichikai
• banjo
• Keyboard (synthesizer)
• Grand Piano
• Drum set
• Cajon / Splash
• Wind chimes

We have them available. Please feel free to use them. There is no rental fee.

All equipment, including instruments, amplifiers, and cables, is for studio use only. We do not allow equipment to be taken outside the studio or rented out.

We can also provide other items such as music stands, music lights, tuners, picks, capos, and drumsticks.

Please refer to the following URL for a list of musical instruments and sound equipment.
https://cityjack.live/equipment/

Please refer to the layout diagram. You can see the arrangement of the stage, seating area, and bar counter.
https://cityjack.live/wp-content/uploads/layout.pdf

If you share your artist photos and event details, we will create them for you free of charge.
*Due to limited resources, the design will be left entirely to our discretion. We kindly ask that you refrain from making detailed design specifications or requests for revisions.

▼Provided flyer
PNG image in a size suitable for social media (1080px wide x 1440px high, aspect ratio 3:4).
A4 size (printable PDF file)
Stories size (aspect ratio 9:16) PNG image

*Flyer and leaflet printing services are available at an additional cost.
Printing company: Raksul Co., Ltd.
A4 size / Single-sided color printing / Glossy coated paper / Standard: 90kg / Delivery time: 3-5 days
50 copies: 1,500 yen / 100 copies: 2,000 yen

If you create it yourself:
Please download our logo, QR code, reservation URL, and other materials from the download page below and use them.

▼ Material Download Page
https://cityjack.live/download/

With the 10 Gigabit fiber optic internet service now available in Ishigaki City (February 2026), an ultra-high-speed internet environment with a maximum speed of 10 Gbps is now in place.
*Hikari Yuimaru 10 Gigabit

We've also replaced our Wi-Fi router with a state-of-the-art mesh-compatible device that integrates multiple units, allowing for connections of over 200 devices. 2.4GHz, 5GHz, and 6GHz (Wi-Fi 7) are all available under a single SSID, providing comfortable connectivity both inside and outside the building.

▼PC Specs Windows 11
Intel® Core™ i7 14700 (33 MB cache, 20 cores, 28 threads, up to 5.4 GHz)
32GB DDR5 memory
Storage: 2TB M.2 PCIe NVMe SSD

We are currently live streaming on YouTube.
By default, it's set to "limited access," but I can make it "public" if requested.
We can stream in full HD quality with a resolution of 1080p (1920 x 1080), and we have installed 7 to 10 webcams.
The audio output includes not only the line sound from the PA mixer, but also recorded and mixed air signals.

The stream will be broadcast using OBS (Open Broadcaster Software).
If you wish to stream on YouTube, TwitCasting, or other platforms, please prepare the RTMP URL/stream key for streaming in advance by referring to the following website.
*A Google account is also required.

▼How to obtain a stream key for streaming on YouTube
https://castcraft.live/blog/227/

▼Let's try streaming to TwitCasting using OBS Studio
https://twitcasting.tv/helpcenter.php?pid=HELP_OBS_INDEX

Karaoke is only available for after-parties or private events. We generally do not allow it during regular business hours.
🎤 Karaoke @DAM for Amazon

If you are under 18 years old, you are only permitted to enter if accompanied by a guardian.
In accordance with the Okinawa Prefecture Youth Protection and Development Ordinance, we will only be able to provide services until 10:00 PM.

Yes, it's possible. You can do it at a designated location within the venue between the end of the last performance of the day and closing time. There is no fee for the venue.

You can pick up your ticket at the store, but availability will vary depending on the performance.

Delivery address: 〒907-0012
8-12 2F Misakicho, Ishigaki City, Okinawa Prefecture
To: CITY JACK

We keep lost items found in our store. Please contact us with the date of your visit and a description of the lost item. Items will be returned to you in person at the store after identity verification. We do not offer postal delivery.

We sincerely apologize for our inability to adequately address your inquiry despite receiving it.

Our facility is operated by a small staff. Therefore, we may suspend our phone lines before and after events, and even during normal business hours, we may not be able to answer the phone due to work or other reasons. In addition, it may be difficult to check social media messages in real time.

To ensure we can provide you with accurate information and responses, we kindly ask that you contact us via our official website.Contact formWe hope you will take advantage of this service.