Frequently Asked Questions Q&A

Please contact us using the form at the URL below.

https://cityjack.live/request/

If you select "Event booking" from the LINE app, each event will appear, so slide sideways to select the appropriate event and proceed.

If you are booking from the website, go to the "Live Information" page, select the event in question, fill in the necessary information on the ticket information email form, and submit it.

On the day of your visit, please tell us your name at the reception desk and payment will be made in cash.
When you enter, please secure your seat and then order your drinks.

Yes, it is possible.
If you are using the LINE app, select "Confirm Reservation" and then "Cancel Reservation" to proceed.

If you are booking via the website, please fill out and submit the necessary information on the "Cancellation Request" page in the event reservation menu.
There will be no cancellation fee.

Yes, it is possible.
If you made a reservation via the LINE app, please cancel it and make a reservation again.
*Due to the system used to count the number of people accurately, we do not accept applications via LINE messages.

If you would like to make a reservation via our website, please contact us via our inquiry form or by phone.

During normal business hours, please pay when you leave.
Cash, credit cards and various electronic payments are accepted.

During the event, payment will be made on a cash-on-delivery basis for each order.

Yes, it is possible.
It can be used to pay for food and drink consumed on the day, and for merchandise purchases.
However, the event will be cash only.

Credit card
JCB, DISCOVER, UC, AMERICAN EXPRESS, DINERS, VISA, SAISON, MasterCard, DC, MUFG, UFJ, NICOS, ORICO, OMC, UnionPay

Yes, only during normal business hours.
Please note that the event is cash only.

Electronic Money
Suica, Pasmo, Rakuten Edy, ID, QUICPay

QR code payment
PayPay, Rakuten Pay, dPayment, LINE Pay, au Pay, Mercari Pay, WeChat Pay, Alipay

there is no.
There are several hourly parking lots (coin parking) in the surrounding area, so please feel free to use them.

▼Google Maps URL

Hotel Miyahira Paid Affiliated Parking Lot *1 minute walk
100 yen per hour / Capacity: 20 cars
https://maps.app.goo.gl/avek8s9yebwg2q9eA

Ishigaki Port Remote Island Terminal No.1 Parking Lot *3 minute walk
Capacity: 78 cars
https://maps.app.goo.gl/dc77ZrzVX3wNpM6r6

Ishigakijima Remote Island Terminal 2 Temporary Parking Lot *5 minute walk
Capacity: 170 cars
https://maps.app.goo.gl/gdWZvJd8sSgWPXfo8

Shin-Ei Park East Parking Lot *8 minutes on foot
8:00-20:00 200 yen for the first hour, 50 yen for every 30 minutes thereafter
20:00 to 8:00 the next morning: 50 yen per hour
Capacity: 59 cars
https://maps.app.goo.gl/6YZ9HYUd76NGSuzb9

Kuramoto Parking Lot *10 minutes walk
https://maps.app.goo.gl/96HcyCj5RDimifFo6

Yes, it is possible.
When you arrive, please use the elevator on the 1st floor.

Smoking is permitted in our store.
However, smoking is prohibited at all venues during events.
Please use the standing ashtrays located next to the entrance door, on the upper stairs, and near the 1st floor sign.

Yes, it is possible.
After paying, please ask a staff member in the store to issue you a receipt for your food and drink charges.

You can pick up your ticket at the store, but availability will vary depending on the performance.

Delivery address: 〒907-0012
8-12 2F Misakicho, Ishigaki City, Okinawa Prefecture
To: CITY JACK

After the doors open on the day, if there are any available seats you can register at the store and enter.

Tickets can be purchased online up until one hour before the doors for each stage open on the day of the performance, so please check the reservation status on the website.

No, sorry.
There is a space next to the counter where one person can change clothes. It is small enough to hold about 10 guitar cases, so please feel free to use it.

*We are planning to rent a private room on the 3rd floor in the near future. (As of March 2025)

• Electric guitar
• Bass guitar
• Folk guitar
• Classical Guitar
• Acoustic guitar
• banjo
• Sanshin
• keyboard
• Grand Piano
• Drum set

We have them available. Please feel free to use them.

*Please contact us if you would like to bring along musical instruments, amplifier equipment, cables, etc. Rental fees will apply.

If you would like to perform at "Uta wa Night," an open mic event that opens the stage to the public once a month, please let us know via the LINE open chat at the URL below.
*You can participate anonymously on LINE.

https://bit.ly/3VqSmBi

We are currently accepting reservations for wedding receptions, private parties, year-end and New Year parties, etc. Please contact us for inquiries regarding live performances and band performances that are difficult to hold at other venues, karaoke, slideshows of photos taken on a large screen and 10 monitors, and YouTube live streaming.

We will discuss your budget with you.
Please contact us using the email form below or by phone.
▼Inquiry form
https://cityjack.live/company/

Music&Pub CITY JACK
8-12 2F Misakicho, Ishigaki City, Okinawa Prefecture
TEL 0980-88-6689
Mobile 090-8416-9911
Representative Hiroki Ishigaki